Service & Support

if you have questions concerning our products, we provide fast and competent support. Our support is provided by competent engineers who exactly know the different areas of application of the iba system and the individual products. They are familiar with the broad connectivity and have access to a comprehensive knowledge database.

 


Contact

 

service@begneragenturer.se

+46 (0)23 16020

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Accommodation expenses

60.000320
Hotel charge one night

For hotels domestically -

Accommodation expenses

60.000321
Hotel charge one night

For hotels abroad - Abroad, hotel with best service

Certificate GOST-R

60.000500
Certificate for export to Russia

Expenses and Service - GOST-R

Documentation with Folder

60.000110
Printed documentation

English - Order related documentation

Extra Documentation

60.000100
Extra Documentation

extra documentation - Extra Documentation, 1 piece, DIN A4, hardcover edition

Order Handling Fee

60.000325
Additional Order Fees

Handling fee - From August 1th, 2012 all small orders with less than Euro 200,- order value, an additional order handling fee will be charged with Euro 100,- to cover the costs for processing such order.

QDR Requirements

60.700201
QDR requirements for application

- Special Training and Service

Technical Services Type A

60.000331
Hourly Charge for technical support

System Engineer - Qualification Class A: Systemengineer

Technical Services Type A - daily rate

60.000341
Daily rate for technical support

System Engineer - Qualification Class A: Systemengineer

Technical Services Type B

60.000332
Hourly Charge for Engineering Support

System Specialist - Qualification Class B: System Specialist

Technical Services Type B - daily rate

60.000342
Daily rate for Engineering Support

System Specialist - Qualification Class B: System Specialist

Technical Services Type C

60.000333
Hourly Charge for System Consulting

System Consultant - Qualification Class C: System Consultant

Technical Services Type C - daily rate

60.000343
Daily rate for System Consulting

System Consultant - Qualification Class C: System Consultant

Traveling Allowance Fee For 200km

60.010200
Traveling allowance fee 200km

Service Charge -

Traveling Allowance Fee For 300km

60.010300
Traveling allowance fee 300km

Service Charge -

Traveling Allowance Fee For 400km

60.010400
Traveling allowance fee 400km

Service Charge -

Traveling Allowance Fee For 500km

60.010500
Traveling allowance fee 500km

Service Charge -

Traveling Allowance Fee For 600km

60.010600
Traveling allowance fee 600km

Service Charge -

Traveling Allowance Fee For 700km

60.010700
Traveling allowance fee 700km

Service Charge -

Traveling Allowance Fee For 800km

60.010800
Traveling allowance fee 800km

Service Charge -

Warranty Extension to 5 Years for PC

60.000400
Warranty extension to 5 year

Standard Computer - Extended warranty for standard computers (not RAID-Systems)

Warranty Extension to 5 Years for RAID-Systems

60.000401
Warranty extension to 5 year

RAID System Computers - Extended warranty for RAID system computers

Traveling Allowance Fee For 10km

60.010100BA
Traveling allowance fee 100km

Service Charge -